Client Services
Supporting enrollments year-round, beyond the enrollment period:
- Dedicated account manager
- Billing specialist
- Claims assistance
- Lead benefit counselor for ongoing new hire enrollments
- Outreach to eligible new hires
- Qualifying life event changes
- Ongoing support call center for employee benefit questions
- Enrollment audit
- Evidence of insurability administration
- Payroll deduction reports for initial enrollments
- Payroll deduction change reports for re-enrollments
- Reliance Standard billing support
- Billing templates out of other ben admin systems
- Create bills for self billing support; self bill report training
- Help with general billing issues
- Onsite ben admin training on our supported platforms
- Ongoing ben admin tech support
- Eligibility and enrollment files to carriers
- Weekly changes report
- Terminations and address changes